General Rental terms
The purpose of this document is to define and to list the short term rental’s general conditions.
General Rental terms
THE FOLLOWING HAS BEEN AGREED
Article 1. Purpose of the Agreement
The purpose of this document is to define and to list the short term rental’s general conditions.
Article 2. Description of rented premises
All the rentals proposed by Tahiti Homes, have been visited at least once by our services. Descriptions are fully and faithfully summarized on our website. If in spite of such multiple precautions, your rental did not match the given description, Tahiti Homes may not be held responsible for a defect due to the owner’s concealment, omission, hidden defect, etc.
Conversely, Tahiti Homes, acting as an agent may not be held responsible if modifications affecting the rented property, its environment or its availability, had not been communicated to Tahiti Homes by the owner before the reservation date, or between the reservation date and the arrival date.
The number of persons occupying the rental must absolutely not exceed the number mentioned on the invoice. Should the number of planned occupants be higher, the RENTER promises to ask for Tahiti Homes’s prior agreement. The number of guests should not exceed the number confirmed on your booking. Any additional person unauthorized by Tahiti Homes will be invoiced as a supplement.
These premises are to be used for accommodation purposes only. The property is not a function centre or venue. No functions/parties are permitted. Any unauthorized use will result in immediate eviction with no refund of monies paid.
Animals are welcome only in as much as their presence has been requested and accepted during the inscription.
Article 3. Rental’s duration
The stay may not exceed the number of nights indicated on the invoice, except in case of written agreement by TAHITI HOMES. The total amount of rent shall remain acquired by TAHITI HOMES should the RENTER decide to shorten the length of his rental.
At the beginning of the rental period, TAHITI HOMES or its Agent shall give to the RENTER the keys and the instructions relative to the property.
The RENTER may not, under any circumstances, claim a right to remain in the rental property at the expiration of the rental period covered in this contract. In case of unauthorized excess of the rental period of more than two (2) hours relative to the date and time indicated on the invoice, a full night shall be invoiced to the RENTER.
Arrivals – Departures
Unless specified, check-in time is 3:00 pm. When you make reservation, we will ask you to tell us your exact arrival time, so one of our agents can wait for you on the premises. Should you be late, we will ask you to inform us so that we can reschedule. In addition to the contract, we will give you directions or a meeting point, and the phone number of the person to notify in case of delay. A supplement of 60 € will be charged if you wish to check in or check out outside the office hours. If the property is not occupied the night before, we let you have the possibility of arriving before 3:00 pm. Please contact us if this applies to you, we will gladly comply with your request.
Since an agent must wait to welcome you, should you be late, we ask you to let us know as soon as possible. Any delay exceeding an hour will be invoiced 60 €.
Unless specified, the departure check out/return of the keys must take place before 11:00 am. At a time agreed upon (at your arrival), our representative will meet you on site to inspect the premises and receive the keys. Should the property not be occupied on the following night we give you the possibility to remain in the premises until 3:00 pm. In order to plan our schedule, please contact our services. They will let you know if you can stay or not.
Failure to return the keys, or to be present at checkout time may lead to legal action.
Article 4. Rent
4.1 Rent and payment
To obtain the total amount for the agreed upon rental, please see your invoice.
Our prices include (except if otherwise specified):
- Bed and bath linen
- Usual water, gas and electricity
- Home cleaning before your arrival,
- Laundry after your departure
- Telephone and email assistance during your stay
- Internet access, if available
- Tahiti Homes rental fees
- All taxes and VAT
Our prices do not include (except if otherwise specified) house cleaning after your departure; however we can take care of it in your place and at your cost. The exit house cleaning varies with each property in function of its surface, please contact us.
If the exit cleaning is included in the rental rate, please be informed that we will charge you a 200 Euros fee (23,866 XPF) if the property and its interiors are left in extreme poor conditions and require more than a regular cleaning to bring it back to normal cleanliness conditions.
House linen is supplied when you arrive. In most of our properties we provide sets of linen for the first week, if you stay more than a week, we will ask you an extra charge to replace the sets of linen each following weeks.
A down payment of THIRTY percent (30%) of the overall amount of your rental must be paid at the time of reservation in order to confirm that reservation + booking fees 60 €.
The down payment may be paid in various ways:
– Through an on-line secured payment by credit card (to our bank establishment). By such payment, the reservation is confirmed immediately.
– By bank transfer
– By local check to the order of TAHITI HOMES
Bank account data:
BANQUE DE POLYNESIE – AGENCE POMARE
|Bank Code||Branch Code||Account N°||Rib|
In case of bank transfer or check, the reservation will be kept for 72h while waiting for the payment. After 72h, if payment has not been made, the reservation is canceled and the property’s availability will no longer be guaranteed. For a bank transfer, we need to receive the correct amount in XPF: the bank transfer fees and exchange rate fees are at your own expenses.
As soon as the down payment is received, an email will confirm the reservation and its details.
The RENTER promises then to pay the balance of the rental amount to TAHITI HOMES within a maximum period of THIRTY (30) days before the scheduled arrival time.
– On-line payment through a secured system. (Available in few weeks)
– Bank transfer
– Local check to the order of TAHITI HOMES
No key will be given without full payment for your stay.
Reservation less than 30 days before the date of arrival:
If the reservation is made less than 30 days before the date of arrival in the premises, payment in full for the rental will be required at the time of reservation, unless specified or agreed with Tahiti Homes.
For long stay, such as few months, a monthly rent and special payment conditions may apply please contact us.
4.2 Booking fee:
You will be invoiced 60 Euros for your reservation. This allows us to maintain a high level of service. Our company will not invoice you for bank transactions or supplements arising from arrivals or departures on public holidays or week-ends.
4.3 Security deposit
The RENTER will provide TAHITI HOMES with his credit card details for a security deposit. This security deposit will be held until 2 weeks after the RENTER’s departure date to leave TAHITI HOMES enough time to inspect the property.
For this purpose, the RENTER will fill out and sign an authorization to debit his bank card at the time of reservation.
Upon check in, the renter, must sign our Property Managers guest registration and supply proof of a valid MasterCard or Visa in his/her name. He/She will have to show the same card mentioned on the security deposit form filled at time of booking or another valid credit card.
The purpose of the security deposit is to cover repairs, reconditioning or loss of equipment (house linens as follows or furniture…).
If no degradation is noticed during the exit inspection, TAHITI HOMES will destroy the RENTER’s security deposit credit card details.
In the opposite case, the RENTER’s credit card will be charged by TAHITI HOMES of the total amount of the charge equivalent to the damages plus 10%.
4.4 Household and bed linens
When applicable, if items are missing or damaged, you will be charged the following amounts:
Linen items* – Amount charged per item
Double bed sheet – 34 € or 4,050 XPF
Blanket / duvet – 200 € or 23,866 XPF
Pillowcase – 4 € or 415 XPF
White bath towel – 14 € or 1,570 XPF
Small white towel – 6 € or 695 XPF
Bath mat – 7 € or 820 XPF
Blue beach towel – 21 € or 2,500 XPF
Napkin – 2 € or 210 XPF
Dish towel – 5 € or 550 XPF
Please note that we will charge you a minimum of 30 € or 3,580 XPF if one or several linen items are damaged or missing even if the additional amount is lower than 30 €.
* Some items may not be featured in your rental, please check the property inventory.
Article 5. TAHITI HOMES’s duties
The main duties of TAHITI HOMES are as follows:
– To deliver to the RENTER the premises in good condition of use and repairs, as well as the equipments mentioned in the contract in good operating condition;
– To ensure for the RENTER a peaceful enjoyment of the premises (TAHITI HOMES cannot be held responsible for the hidden faults, nonconformities or defects hidden by the owners);
– To maintain the premises in the condition to be used as expected and to make all necessary repairs other than rent related;
No responsibility is taken for personal items left on premises during or after departure. Tahiti Homes does not accept liability for any injury, damage, loss of additional expenses caused directly or indirectly by events, which are beyond our control. We do not accept liability for errors, omissions, default or negligence represented on our website.
Article 6. RENTER’s duties
The RENTER promises to occupy the property only for private purposes during his leisure or professional related stay. Under no circumstances, the property can be used for commercial, or professional activities.
The property must be occupied by the signers of this contract and the persons accompanying them within the limit of the number of persons that the property can sleep.
The RENTER and the persons with him promise that they would not engage in any action that could affect the tranquility of other occupants of the building, the neighborhood, the parceling and in general of his neighbors. Co-ownership rules apply to the RENTER.
The RENTER also promises not to welcome or let anyone bring any nuisance to the neighborhood. The sound level of musical reproduction devices, of radio and television must be adjusted so as not to disturb the neighbors. In any case all noises, regardless of their cause, are forbidden from 10:00 pm to 7:00 am. To not use any machines or devices, which could bring to the neighborhood any nuisances such as bad odors, filthiness, vibrations, trepidations and noises or of any other manner.
The RENTER shall take the rented premises in their present condition and shall maintain them in good condition of rent related repairs during the entire duration of this contact. He/she will be held responsible for degradation and losses occurring during the duration of the contract in the promises of which he/she has the exclusive enjoyment, unless he/she proves that they occurred in a case of force majeure, by TAHITI HOMES’s fault or by the action of third parties who were not invited in the premises.
The replacement, repair or the servicing of materiel or accessories attached to the rented property are the exclusive responsibility of the RENTER if he/she is responsible of such loss or deterioration.
Any degradation, intentional or not, caused by the RENTER during his/her stay will be invoiced to him/her.
The RENTER shall not have any recourse against TAHITI HOMES in case of theft and depredations in the rented premises.
TAHITI HOMES cannot be held responsible for water, gas or electricity shut-offs, for theft or damages to personal property and for nuisances from the neighbors.
The RENTER cannot use the telephone or connect a handset receiver to the telephone line of the rental. If he/she uses the telephone line of the property, a penalty of 200 € will be charged from the RENTER’s credit card.
If the RENTER has not pre paid an exit cleaning or if the housekeeping service is not included in the rental price, the RENTER’s duty is to return the property in the condition in which he/she found it. The property subject of this contract must be returned in the condition in which it was delivered to the RENTER. Otherwise, a fixed fee of 300 € will be deducted from the RENTER’s credit card.
In all cases, even if the RENTER has pre paid an exit cleaning or if the housekeeping service is included in the price, the RENTER must clean and tidy up the dinnerware, put all waste outside of the property and put the linens in the bags provided for the purpose (when applicable) or put them into the washing machine or even better clean them before departure.
In the event of a missed appointment with one of our agents for the check-in or check out, a fixed fee of 30 € will be deducted from the RENTER’s credit card.
The RENTER must give back the keys to our agent (or leave it to any other place indicated in the notice) at time of the check out. In the case of missing keys, a fixed fee of 30 € will be deducted from the RENTER’s credit card.
Article 7. Premises condition report and inventory
Both parties shall sign a premises exit condition report covering the property, the furniture and items made available to the RENTER. This condition report and the inventory will be prepared in the presence of both parties.
If the premises condition report and the inventory are not prepared and signed by TAHITI HOMES, or its representative, and the RENTER simultaneously (agreed condition report and inventory), the premises condition report and the inventory prepared by TAHITI HOMES alone and delivered to the RENTER when he/she arrived in the property may be challenged within 24 hours following the occupation of the property. If there is no challenge by the RENTER within this 24-hour period, the premises condition report and the inventory prepared by TAHITI HOMES and communicated to the RENTER when he/she leaves the premises shall be deemed accepted without reservation by the RENTER.
The exit property condition report of the previous renter shall be used as the arrival premises condition report of the RENTER.
In the absence of premises condition report and/or inventory at the end of a rental period or if the RENTER alone prepares the condition report and/or inventory at the end of the rental period, the absence of challenge by TAHITI HOMES within 24 hours following the end of the rental period shall be deemed as a return of the premises in good condition and/or complete inventory.
Article 8. Insurance
The RENTER is highly encouraged to subscribe to a Civil Liability insurance (covering damages caused by carelessness or negligence).
If he is not covered by Civil Liability insurance, he may want to subscribe to the multi-risk insurance (4.5% rent total amount) and repatriation assistance proposed by TAHITI HOMES.
In all cases, the RENTER will date and sign the civil liability waiver attached to the present rental terms.
Article 9. Rental modification – cancellation:
Modifications to your reservation:
These are modifications to the date of arrival or departure. If such modification occurs 45 days before the schedule date of arrival you will not be charged. If the modification occurs less than 45 days and given our cancellation policy below, you will be charged an additional 3,600 XPF cost.
Cancellation initiated by Tahiti Homes:
In case unforeseen circumstances (fire – damages – burglary – sale, etc.) make the property subject of this contract inaccessible, TAHITI HOMES promises to relocate you in a property of identical or superior category located as close as possible to the property that you would have chosen, without changing anything in terms of date or price. If such exchange cannot be done, the total of the sum received by us will be reimbursed to you. TAHITI HOMES may, under no circumstance, be subjected to an indemnity claim.
Any cancellation of this contract by TAHITI HOMES before the arrival date will be notified to the RENTER as soon as possible.
Cancellation conditions – Cancellation penalty:
In case of cancellation of this seasonal rental contract, the RENTER promises to inform TAHITI HOMES of his/her decision as soon as possible by registered mail with proof of delivery, being specified that no cancellation will be taken into account if communicated by telephone. The date of reception determines the cost of cancellation according to the following schedule (except in case of duly justified force majeure).
This schedule does not apply to many cases of cancellation covered by insurance (cancellation, water and fire damage, property degradation, etc.) that you can purchase from our Agency, such insurance is facultative and its cost is calculated fairly in function of the amount of your rent.
– If your cancellation occurs more than 45 days before your date of arrival: no cancellation cost and reimbursement of the received down payment except the booking fees of 60€
– If the cancellation occurs between 45 days and 30 days before the scheduled date of arrival in the premises, the cancellation fee will be equal to 30% of the amount of your rent (i.e. the amount of down payment) + the booking fees of 60€
– If the cancellation occurs between 30 days and the scheduled date of arrival in the premises: the cancellation fee will be equal to 100% of the amount of your rent and associated services + the booking fees of 60€
No refund will be given for early or unscheduled departure.
It is specified that in all cases of cancellation, the administrative cost remains acquired to the TAHITI HOMES Agency.
When receiving the cancellation, the present contract shall be deemed null and void with full rights and TAHITI HOMES may dispose of the rented property.
Article 10. Cancellation of the contract
This contract shall be deemed canceled with full rights and TAHITI HOMES may dispose of the rented property:
- Should the RENTER fail to show up after 5:00pm on the scheduled date of arrival and in the absence of late arrival notification;
- Should the RENTER fail to pay the balance of the rent or the security deposit at the latest 30 (thirty) days before arrival date.
- In the case of a cancellation of the contract by the RENTER
Article 11. Inclusive indemnities in case of legal action
Any legal action shall be charged to the RENTER.
Article 12. Dispute settlement
In case of dispute over this contract, or for all dispute arising from its execution, only the tribunals of French Polynesia shall have jurisdiction.
Article 13. Declaration of residence
For the execution of this contract and its following documents, the parties declare residency in their indicated home office and residence.